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biomed-shifts:mom-shift-2014-04-07 [2016/02/05 09:40] (current)
fmichel created
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 +====== ​ Biomed shift takeover phone conference ​ ======
  
 +**Date**: April 7th 2014, by mail
 +
 +**Attendees:​**
 +  * Abel Arion (UPV)
 +  * Franck Michel (CNRS I3S)
 +  * Jerome Pansanel (CNRS IPHC)
 +  * José Salavert Torres (UPV)
 +
 +**Next conference**:​ April 14th 2014, 9h30.
 +
 +=====  General information ​ =====
 +
 +**Remind about best practices**:​
 +  * Start by following up on open tickets and verifying solved tickets, before submitting new ones.
 +  * Before submitting a ticket verify that:
 +    * Another ticket does not already exist for the same problem
 +    * The resource is not in downtime and is in production status => you can use the brand new [[https://​operations-portal.egi.eu/​vapor/​vapor-voSupportingResources?​vo=biomed|VAPOR portal]] to do so
 +    * The alarm can be reproduced manually
 +  * For CEs: ignore the alarms in the cases described [[Biomed-Shifts:​Practices#​Ignored_alarms|here]].
 +
 +=====  Takeover report ​ =====
 +
 +The UPV team encounter several errors with the Nagios box. Consequently,​ it was difficult for them to monitor the VO resources.
 +
 +
 +====  CEs  ====
 +
 +  * https://​ggus.eu/?​mode=ticket_info&​ticket_id=102548:​ CE ce-01.roma3.infn.it -> Ticket verified
 +  * https://​ggus.eu/?​mode=ticket_info&​ticket_id=102720:​ CE cr1.edgi-grid.eu -> Ticket submitted due to CE publishing invalid data
 +  * https://​ggus.eu/?​mode=ticket_info&​ticket_id=102721:​ CE cr2.edgi-grid.eu -> Ticket submitted due to CE publishing invalid data
 +  * https://​ggus.eu/?​mode=ticket_info&​ticket_id=102724:​ CE ce.ulakbim.gov.tr -> Ticket submitted due to CE publishing invalid data
 +  * https://​ggus.eu/?​mode=ticket_info&​ticket_id=102726:​ CE lcgce1.shef.ac.uk -> Ticket submitted due to CE publishing invalid data
 +  * https://​ggus.eu/?​mode=ticket_info&​ticket_id=102727:​ CE lcgce2.shef.ac.uk -> Ticket submitted due to CE publishing invalid data
 +
 +====  SEs  ====
 +
 +  * https://​ggus.eu/?​mode=ticket_info&​ticket_id=101433:​ SE se.hpgcc.finki.ukim.mk -> Ticket status change to Solved
 +  * https://​ggus.eu/?​mode=ticket_info&​ticket_id=101436:​ SE storm-se-01.ba.infn.it -> Added remainder to the ticket
 +
 +====  WMS  ====
 +
 +Nothing to report.
biomed-shifts/mom-shift-2014-04-07.txt · Last modified: 2016/02/05 09:40 by fmichel