biomed-shifts:mom-shift-2014-05-05
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biomed-shifts:mom-shift-2014-05-05 [2016/02/05 09:39] (current) fmichel created |
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| + | ====== Biomed shift takeover phone conference ====== | ||
| + | |||
| + | **Date**: May 5th 2014, by phone | ||
| + | |||
| + | **Attendees:** | ||
| + | |||
| + | * Arad Alper (IsraGrid) | ||
| + | * Tristan Glatard (CNRS Creatis) | ||
| + | * Jerome Pansanel (CNRS IPHC) | ||
| + | |||
| + | **Next conference**: May 12th 2014, 15h00. | ||
| + | |||
| + | ===== General information ===== | ||
| + | |||
| + | **Remind about best practices**: | ||
| + | * Start by following up on open tickets and verifying solved tickets, before submitting new ones. | ||
| + | * Before submitting a ticket verify that: | ||
| + | * Another ticket does not already exist for the same problem | ||
| + | * The resource is not in downtime and is in production status => you can use the brand new [[https://operations-portal.egi.eu/vapor/vapor-voSupportingResources?vo=biomed|VAPOR portal]] to do so | ||
| + | * The alarm can be reproduced manually | ||
| + | * For CEs: ignore the alarms in the cases described [[Biomed-Shifts:Practices#Ignored_alarms|here]]. | ||
| + | |||
| + | ===== Takeover report ===== | ||
| + | |||
| + | 10 tickets have been open, 9 of them are solved and 5 verified. | ||
| + | |||
| + | ==== CEs ==== | ||
| + | * https://ggus.eu/index.php?mode=ticket_info&ticket_id=105055: the site is in a decommission procedure. A comment should be added on the Nagios interface and the ticket verified. | ||
| + | |||
| + | ==== SEs ==== | ||
| + | |||
| + | * https://ggus.eu/index.php?mode=ticket_info&ticket_id=104955: no reply. | ||
| + | * https://ggus.eu/index.php?mode=ticket_info&ticket_id=105022: problem with network, postponed. | ||
| + | * https://ggus.eu/index.php?mode=ticket_info&ticket_id=105084: the site does not support Biomed. Verify the ticket and add a comment about this site on the Nagios interface. | ||
| + | * https://ggus.eu/index.php?mode=ticket_info&ticket_id=105088: can be verified. | ||
| + | |||
| + | ==== WMS ==== | ||
| + | |||
| + | Nothing to report. | ||
biomed-shifts/mom-shift-2014-05-05.txt ยท Last modified: 2016/02/05 09:39 by fmichel
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