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biomed-shifts:mom-shift-2014-05-05 [2016/02/05 09:39] (current)
fmichel created
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 +====== ​ Biomed shift takeover phone conference ​ ======
 +
 +**Date**: May 5th 2014, by phone
 +
 +**Attendees:​**
 +
 +  * Arad Alper (IsraGrid)
 +  * Tristan Glatard (CNRS Creatis)
 +  * Jerome Pansanel (CNRS IPHC)
 +
 +**Next conference**:​ May 12th 2014, 15h00.
 +
 +=====  General information ​ =====
 +
 +**Remind about best practices**:​
 +  * Start by following up on open tickets and verifying solved tickets, before submitting new ones.
 +  * Before submitting a ticket verify that:
 +    * Another ticket does not already exist for the same problem
 +    * The resource is not in downtime and is in production status => you can use the brand new [[https://​operations-portal.egi.eu/​vapor/​vapor-voSupportingResources?​vo=biomed|VAPOR portal]] to do so
 +    * The alarm can be reproduced manually
 +  * For CEs: ignore the alarms in the cases described [[Biomed-Shifts:​Practices#​Ignored_alarms|here]].
 +
 +=====  Takeover report ​ =====
 +
 +10 tickets have been open, 9 of them are solved and 5 verified.
 +
 +====  CEs  ====
 +  * https://​ggus.eu/​index.php?​mode=ticket_info&​ticket_id=105055:​ the site is in a decommission procedure. A comment should be added on the Nagios interface and the ticket verified.
 +
 +====  SEs  ====
 +
 +  * https://​ggus.eu/​index.php?​mode=ticket_info&​ticket_id=104955:​ no reply.
 +  * https://​ggus.eu/​index.php?​mode=ticket_info&​ticket_id=105022:​ problem with network, postponed.
 +  * https://​ggus.eu/​index.php?​mode=ticket_info&​ticket_id=105084:​ the site does not support Biomed. Verify the ticket and add a comment about this site on the Nagios interface.
 +  * https://​ggus.eu/​index.php?​mode=ticket_info&​ticket_id=105088:​ can be verified.
 +
 +====  WMS  ====
 +
 +Nothing to report.
  
biomed-shifts/mom-shift-2014-05-05.txt ยท Last modified: 2016/02/05 09:39 by fmichel