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biomed-shifts:mom-shift-2014-05-05 [2016/02/05 09:39] (current) fmichel created |
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+ | ====== Biomed shift takeover phone conference ====== | ||
+ | |||
+ | **Date**: May 5th 2014, by phone | ||
+ | |||
+ | **Attendees:** | ||
+ | |||
+ | * Arad Alper (IsraGrid) | ||
+ | * Tristan Glatard (CNRS Creatis) | ||
+ | * Jerome Pansanel (CNRS IPHC) | ||
+ | |||
+ | **Next conference**: May 12th 2014, 15h00. | ||
+ | |||
+ | ===== General information ===== | ||
+ | |||
+ | **Remind about best practices**: | ||
+ | * Start by following up on open tickets and verifying solved tickets, before submitting new ones. | ||
+ | * Before submitting a ticket verify that: | ||
+ | * Another ticket does not already exist for the same problem | ||
+ | * The resource is not in downtime and is in production status => you can use the brand new [[https://operations-portal.egi.eu/vapor/vapor-voSupportingResources?vo=biomed|VAPOR portal]] to do so | ||
+ | * The alarm can be reproduced manually | ||
+ | * For CEs: ignore the alarms in the cases described [[Biomed-Shifts:Practices#Ignored_alarms|here]]. | ||
+ | |||
+ | ===== Takeover report ===== | ||
+ | |||
+ | 10 tickets have been open, 9 of them are solved and 5 verified. | ||
+ | |||
+ | ==== CEs ==== | ||
+ | * https://ggus.eu/index.php?mode=ticket_info&ticket_id=105055: the site is in a decommission procedure. A comment should be added on the Nagios interface and the ticket verified. | ||
+ | |||
+ | ==== SEs ==== | ||
+ | |||
+ | * https://ggus.eu/index.php?mode=ticket_info&ticket_id=104955: no reply. | ||
+ | * https://ggus.eu/index.php?mode=ticket_info&ticket_id=105022: problem with network, postponed. | ||
+ | * https://ggus.eu/index.php?mode=ticket_info&ticket_id=105084: the site does not support Biomed. Verify the ticket and add a comment about this site on the Nagios interface. | ||
+ | * https://ggus.eu/index.php?mode=ticket_info&ticket_id=105088: can be verified. | ||
+ | |||
+ | ==== WMS ==== | ||
+ | |||
+ | Nothing to report. | ||