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biomed-shifts:mom-shift-2014-06-09 [2016/02/05 09:38] (current)
fmichel created
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 +====== ​ Biomed shift takeover phone conference ​ ======
  
 +**Date**: June 9th 2014, by phone
 +
 +**Attendees:​**
 +
 +  * Patrick Guterl (CNRS IPHC)
 +  * Franck Michel (CNRS I3S)
 +
 +**Next conference**:​ June 16th 2014, 10h00.
 +
 +=====  General information ​ =====
 +
 +**Remind about best practices**:​
 +  * Start by following up on open tickets and verifying solved tickets, before submitting new ones.
 +  * Before submitting a ticket verify that:
 +    * Another ticket does not already exist for the same problem
 +    * The resource is not in downtime and is in production status => you can use the brand new [[https://​operations-portal.egi.eu/​vapor/​vapor-voSupportingResources?​vo=biomed|VAPOR portal]] to do so
 +    * The alarm can be reproduced manually
 +  * For CEs: ignore the alarms in the cases described [[Biomed-Shifts:​Practices#​Ignored_alarms|here]].
 +
 +=====  Takeover report ​ =====
 +
 +Solved several old tickets and updates several VO support tickets.
 +
 +Tackled several long-lasting alarms on Nagios => several on going tickets (eg. 105771).
 +
 +Started to check dark data management in VAPOR and submit tickets for SEs that do not support gsiftp as expected:
 +  * https://​ggus.eu/​index.php?​mode=ticket_info&​ticket_id=105942
 +  * https://​ggus.eu/​index.php?​mode=ticket_info&​ticket_id=105946
 +  * https://​ggus.eu/​index.php?​mode=ticket_info&​ticket_id=105944
 +
 +Important notices:
 +  * VN-IRI site is not available but not downtime is declared. See tickets:
 +    * https://​ggus.eu/​index.php?​mode=ticket_info&​ticket_id=104955
 +    * https://​ggus.eu/​index.php?​mode=ticket_info&​ticket_id=105936
 +  * SE se01.dur.scotgrid.ac.uk does no longer support biomed but published support for oldbiomed => due to tools searching for "​biomed",​ it is monitored by Nagios (ticket https://​ggus.eu/​index.php?​mode=ticket_info&​ticket_id=103051),​ and VAPOR shows it too.
 +  * Nagios keeps monitoring some resources that no longer support the VO. Investigation going on at GRIF.
biomed-shifts/mom-shift-2014-06-09.txt ยท Last modified: 2016/02/05 09:38 by fmichel