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+======  Biomed shift takeover phone conference  ======
+**Date**: July 21th 2014, by mail
+**Attendees:**
+  * Franck Michel (CNRS I3S)
+  * Jerome Pansanel (CNRS IPHC)
+**Next conference**: August 4th 2014, 10h00.
+=====  General information  =====
+**Remind about best practices**:
+  * Start by following up on open tickets and verifying solved tickets, before submitting new ones.
+  * Before submitting a ticket verify that:
+    * Another ticket does not already exist for the same problem
+    * The resource is not in downtime and is in production status => you can use the brand new [[https://operations-portal.egi.eu/vapor/vapor-voSupportingResources?vo=biomed|VAPOR portal]] to do so
+    * The alarm can be reproduced manually
+  * For CEs: ignore the alarms in the cases described [[Biomed-Shifts:Practices#Ignored_alarms|here]].
+=====  Takeover report  =====
+The Nagios server is being upgraded to a new version. See:
+  * https://ggus.eu/index.php?mode=ticket_info&ticket_id=106416
+  * https://ggus.eu/index.php?mode=ticket_info&ticket_id=101771
+A new Nagios instance will be installed for hosting the BioVel test.
+tickets have been solved and validated.
+A problem with the VOMS server has been solved
+Two tickets related to VAPOR are managed by Franck:
+  * https://ggus.eu/index.php?mode=ticket_info&ticket_id=105943
+  * https://ggus.eu/index.php?mode=ticket_info&ticket_id=106369
+====  SEs  ====
+A problem with se.reef.man.poznan.pl has been solved.
+Most of SE alarms should be ignored (see commnets).