Biomed shift takeover phone conference

Date: Oct. 20th 2014

Attendees:

  • Arad Alper (IsraGrid)
  • Bui The Quang (IFI)
  • Abel Carrion (UPV) was unable to attend, but contacted Arad by email.

Next conference: Oct. 27th 2014, 10h00.

General information

CVMFS: A section was added in the 'best practices' for CVMFS

Remind about best practices:

  • Start by following up on open tickets and verifying solved tickets, before submitting new ones.
  • Before submitting a ticket verify that:
    • Another ticket does not already exist for the same problem
    • The resource is not in downtime and is in production status ⇒ you can use the brand new VAPOR portal to do so
    • The alarm can be reproduced manually
  • For CEs: ignore the alarms in the cases described here.

Takeover report

  • One new ticket was opened: #109390, about a CE not working.
  • One ticket was solved: #109200
  • Ticket #108940: was in downtime. Check again this week.