Biomed shift takeover phone conference

Date: Nov. 17th 2014

Attendees:

  • Arad Alper (IsraGrid)
  • Franck Michel (I3S)

Next conference: Nov. 24th 2014, 10h00.

General information

CVMFS: A section was added in the 'best practices' for CVMFS

Remind about best practices:

  • Start by following up on open tickets and verifying solved tickets, before submitting new ones.
  • Before submitting a ticket verify that:
    • Another ticket does not already exist for the same problem
    • The resource is not in downtime and is in production status ⇒ you can use the brand new VAPOR portal to do so
    • The alarm can be reproduced manually
  • For CEs: ignore the alarms in the cases described here.

Takeover report

  • Three tickets opened, all about SE not working: New tickets: #110012, #110014, #110072. #110014 is already solved and verified.