Biomed shift takeover phone conference
Date: January 27th 2014, 14h00
Attendees:
- Arad Alper (IsraGrid)
- Sorina Camarasu (CNRS Creatis)
- Jerome Pansanel (CNRS IPHC)
Next conference: February 3rd 2014, 09h30.
General information
Remind about best practices:
- Start by following up on open tickets and verifying solved tickets, before submitting new ones.
- Before submitting a ticket verify that:
- Another ticket does not already exist for the same problem
- The resource is not in downtime and is in production status ⇒ you can use the brand new VAPOR portal to do so
- The alarm can be reproduced manually
- For CEs: ignore the alarms in the cases described here.
Takeover report
8 tickets have been open and 3 of them remain open:
18 tickets have been solved.
SEs
Nothing to report.
CEs
Nothing to report.
WMS
Nothing to report.