Biomed shift takeover phone conference
Date: March 10th 2014, by mail
Attendees:
- Arad Alper (IsraGrid)
- Patrick Guterl (CNRS IPHC)
- Jerome Pansanel (CNRS IPHC)
Next conference: March 17th 2014, 10h00.
General information
Remind about best practices:
- Start by following up on open tickets and verifying solved tickets, before submitting new ones.
- Before submitting a ticket verify that:
- Another ticket does not already exist for the same problem
- The resource is not in downtime and is in production status ⇒ you can use the brand new VAPOR portal to do so
- The alarm can be reproduced manually
- For CEs: ignore the alarms in the cases described here.
Takeover report
Patrick could not start the shift on Monday, due to an issue with the VOMS server. 4 tickets have been closed. Only few tickets remain open.
CEs
Nothing to report.
SEs
Nothing to report.
WMS
Nothing to report.