Biomed shift takeover phone conference
Date: Oct. 20th 2014
Attendees:
- Arad Alper (IsraGrid)
- Bui The Quang (IFI)
- Abel Carrion (UPV) was unable to attend, but contacted Arad by email.
Next conference: Oct. 27th 2014, 10h00.
General information
CVMFS: A section was added in the 'best practices' for CVMFS
Remind about best practices:
- Start by following up on open tickets and verifying solved tickets, before submitting new ones.
- Before submitting a ticket verify that:
- Another ticket does not already exist for the same problem
- The resource is not in downtime and is in production status ⇒ you can use the brand new VAPOR portal to do so
- The alarm can be reproduced manually
- For CEs: ignore the alarms in the cases described here.
Takeover report
- One new ticket was opened: #109390, about a CE not working.
- One ticket was solved: #109200
- Ticket #108940: was in downtime. Check again this week.