Biomed shift takeover phone conference
Date: January 17th 2014, 16h14 by mail
Attendees:
- Arad Alper (IsraGrid)
- Patrick Guterl (CNRS IPHC)
- Jerome Pansanel (CNRS IPHC)
Next conference: January 27th 2014, 14h00.
General information
Remind about best practices:
- Start by following up on open tickets and verifying solved tickets, before submitting new ones.
- Before submitting a ticket verify that:
- Another ticket does not already exist for the same problem
- The resource is not in downtime and is in production status ⇒ you can use the brand new VAPOR portal to do so
- The alarm can be reproduced manually
- For CEs: ignore the alarms in the cases described here.
Takeover report
SEs
Nothing to report.
CEs
A ticket has been open for a disabled queue since 47 days https://ggus.eu/ws/ticket_info.php?ticket=100360
The ceprod05-08grid.hep.ph.ic.ac.uk CE is working manually, but Nagios shows an error. We should investigate if Nagios has a problem.
The certificate problem for ce.fesb.egi.cro-ngi.hr should be checked.
WMS
Nothing to report.