Biomed shift takeover phone conference
Date: July th 2014, by mail
Attendees:
- Abel Arion (UPV)
- Franck Michel (CNRS I3S)
- Jerome Pansanel (CNRS IPHC)
- José Salavert Torres (UPV)
Next conference: July 21th 2014, 10h00.
General information
Remind about best practices:
- Start by following up on open tickets and verifying solved tickets, before submitting new ones.
- Before submitting a ticket verify that:
- Another ticket does not already exist for the same problem
- The resource is not in downtime and is in production status ⇒ you can use the brand new VAPOR portal to do so
- The alarm can be reproduced manually
- For CEs: ignore the alarms in the cases described here.
Takeover report
These sites do not appear in the GGUS notify site list but appear in the nagios alarms page:
- node02-03.usm.renam.md MD-03-USM
- grid130.sinp.msu.ru ru-Moscow-SINP-LCG2
CEs
Several tickets have been open:
- https://ggus.eu/index.php?mode=ticket_info&ticket_id=106756 - CE cream-ce01.marie.hellasgrid.gr
- https://ggus.eu/index.php?mode=ticket_info&ticket_id=106757 - CE hepgrid6,10,97.ph.liv.ac.uk (closed)
- https://ggus.eu/index.php?mode=ticket_info&ticket_id=106726 - CE ce01,4,5,6,7,8-lcg.cr.cnaf.infn.it (closed and redirected to https://ggus.eu/index.php?mode=ticket_info&ticket_id=106652)
- https://ggus.eu/index.php?mode=ticket_info&ticket_id=106759 - CE cream02.grid.cyf-kr.edu.pl
SEs
Several tickets have been open:
Full SE mainly due to user '/O=GRID-FR/C=FR/O=CNRS/OU=CREATIS/CN=Robot: vip.creatis.insa-lyon.fr - Tristan Glatard':