Biomed shift takeover phone conference

Date: April 7th 2014, by mail


  • Abel Arion (UPV)
  • Franck Michel (CNRS I3S)
  • Jerome Pansanel (CNRS IPHC)
  • José Salavert Torres (UPV)

Next conference: April 14th 2014, 9h30.

Remind about best practices:

  • Start by following up on open tickets and verifying solved tickets, before submitting new ones.
  • Before submitting a ticket verify that:
    • Another ticket does not already exist for the same problem
    • The resource is not in downtime and is in production status ⇒ you can use the brand new VAPOR portal to do so
    • The alarm can be reproduced manually
  • For CEs: ignore the alarms in the cases described here.

The UPV team encounter several errors with the Nagios box. Consequently, it was difficult for them to monitor the VO resources.

Nothing to report.

  • biomed-shifts/mom-shift-2014-04-07.txt
  • Last modified: 2016/02/05 09:40
  • by fmichel