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Welcome to the Biomed support team wiki pages. These pages are dedicated to the Biomed technical support team. They provide organisational information as to duty shifts, and technical information about common support tasks as well as best practices.

Aug. 2017: A biomed ARGO Mon instance replaces the biomed Nagios box that is no longer be supported. This new instance is available here :

For the record, the page on Nagios configuration is still available here.

Former news.

See this wiki page.

Mailing list: biomed-technical-support [no spam-AT] googlegroups [no spam-DOT] com

The participants are listed in the order of the shifts:

  • CNRS-IPHC, FR (Jérôme Pansanel)
  • CNRS-Creatis, FR (Sorina Pop)
  • BME-IIT, HU (Ákos Szlavecz, backup: Gábor Hesz)
  • INSERM, FR (Gilles Mathieu)

Past (teams that contributed in the past, but had to leave us)

  • CNRS-I3S, FR (Franck Michel)
  • CNRS-IPHC, FR (Patrick Guterl)
  • CNRS-Creatis, FR (Tristan Glatard)
  • CNRS-LPC, FR (Paul de Vlieger)
  • CNRS-ISC-PIF, FR (Romain Reuillon)
  • INFN-BA, Libi, Bari, IT (Giacinto Donvito)
  • IsraGrid (Arad Alper)
  • UPV, ES (Abel Antonio Carrión)
  • IFI - Institut de la Francophonie pour l'Informatique, VN (Bui The Quang)

Start date End date Team on duty
16-01-2020 29-01-2021 CREATIS
01-02-2021 12-02-2021 INSERM
15-02-2021 26-02-2021 CREATIS
01-03-2021 12-03-2021 BME-IIT
15-03-2021 26-03-2021 IPHC
29-04-2021 09-04-2021 INSERM
12-04-2021 23-04-2021 CREATIS
26-04-2021 07-05-2021 BME-IIT
10-05-2021 21-05-2021 IPHC
24-05-2021 04-06-2021 INSERM
07-06-2021 18-06-2021 CREATIS
21-06-2021 02-07-2021 BME-IIT
05-07-2021 16-07-2021 IPHC
19-07-2021 30-07-2021 INSERM
02-08-2021 13-08-2021 CREATIS
16-08-2021 27-08-2021 BME-IIT
30-08-2021 10-09-2021 IPHC
13-09-2021 24-09-2021 INSERM
27-09-2021 08-10-2021 CREATIS
11-10-2021 22-10-2021 BME-IIT
25-10-2021 05-11-2021 IPHC
08-11-2021 19-11-2021 INSERM
22-11-2021 03-12-2021 CREATIS
06-12-2021 17-12-2021 BME-IIT
20-12-2021 31-12-2021 IPHC


See the past schedule.

Minutes of the shift take-over conferences.

When a SE is to planned for decommissioning, launch the specific SE decommissioning procedure. </well>

The following monitoring tools are currently under development / being tested. They could be used to give information on the VO status but they can't be assumed 100% reliable now. In any case problems should be reproduced manually before a GGUS ticket is submitted.

Note: ARGO probes are launched using a robot certificate with DN /DC=EU/DC=EGI/C=HR/O=Robots/O=SRCE/ that requires to be a Biomed member. We need to check regularly that membership has not expired, and in case it has, sign Biomed AUP in the name of the user (this is possible as VOMS admin) on (last renewed early March 2020)

VO Support Tools: collection of CLI tools, some of them are integrated into VAPOR.

The VAPOR provides several operations features related to the monitoring of computing and storage resources (status of biomed Resources, unavailable and faulty resources, etc.). It is complementary of Nagios.

This list is consolidated from 2 sources:

  • the GOCDB provides status downtime, not in production and not monitored, as well as site uncertified,
  • the BDII provides status draining, closed, unknown….

VO Admin Dashboard: this portal provides an integrated view over several other portals based on the selected VO. Integrated portals: Ops Portal, CIC, GGUS, GStat, GOCDB, VOMS Admin, Apps DB, RT. Still under development, later on Nagios should be included into that view.

Make sure the lcg-infosites tool that is used to query the BDII has version > 2.6.9, that comes with gLite 3.2.
Use command: rpm -qa | grep infosites

For Biomed it is advised to refer to the top BDII in IN2P3
The script below may help you detect inconsistencies between top BDIIs:

# This script compares the list of BIOMED SEs returned by 2 top BDIIs: CERN and IN2P3
lcg-infosites --vo biomed --is se | cut -f2 | sort > /tmp/list_se_bdi_in2p3
lcg-infosites --vo biomed --is se | cut -f2 | sort > /tmp/list_se_bdi_cern
diff /tmp/list_se_bdi_in2p3 /tmp/list_se_bdi_cern</tt>

Team coordination usual tasks: this page describes the coordination of the support team and the VO management tasks.

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  • Last modified: 2021/01/28 16:18
  • by sorina